Refund Policy

Last Updated: [Insert Date]

Thank you for shopping with [Your Website Name]!
We strive to ensure that our customers are completely satisfied with their purchases. This Refund Policy outlines our procedures for returns, replacements, and refunds. Please read this carefully before making a purchase.

1. Eligibility for Returns and Refunds

We accept return or refund requests only under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery.
  • The product is unused, in its original packaging, and returned within the specified time frame.
  • The request is raised within 7 days of receiving the order.

To be eligible for a return, your item must be in the same condition as received — unused, undamaged, and accompanied by proof of purchase (invoice, order ID, or receipt).

2. Non-Returnable Items

Certain products are not eligible for return or refund due to their nature, such as:

  • Personalized or customized items
  • Gift cards or downloadable products
  • Clearance or discounted items marked “Final Sale”
  • Items damaged due to misuse, negligence, or improper handling

Please verify product details before purchasing to ensure compatibility with your needs.

3. Return Process

To initiate a return:

  1. Contact us at [your@email.com] or through our contact page within 7 days of delivery.
  2. Provide your order number, reason for return, and a photo/video (if the product is damaged).
  3. Our support team will review your request and, if approved, provide return shipping details.

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

4. Refund Procedure

If your return is approved:

  • Refunds will be processed within 7–10 business days.
  • The amount will be credited back to your original payment method (credit/debit card, UPI, or bank account).
  • You will receive an email notification once the refund is issued.

If your refund has not been received after 10 days, please contact your bank or payment provider as processing times may vary.

5. Replacement Policy

If you receive a damaged or defective product:

  • You may request a replacement instead of a refund.
  • Replacement requests must be made within 7 days of delivery.
  • A replacement will be issued only after we confirm the defect or damage through inspection or photo verification.

If the same item is out of stock, we may offer a similar product or issue a full refund.

6. Shipping Costs for Returns

  • If the return is due to our error (wrong or defective item), we will bear the shipping cost.
  • If the return is due to a change of mind or incorrect order, you will be responsible for the return shipping cost.
  • We recommend using a trackable shipping service when sending your return to ensure timely delivery.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Recheck your bank account or payment app.
  2. Contact your bank or credit card company — it may take some time before your refund is officially posted.
  3. If you’ve done all of this and still have not received your refund, please contact us at [your@email.com].

8. Cancellation Policy

  • Orders can be canceled within 24 hours of placement, provided they have not been shipped.
  • Once the product is dispatched, cancellations are not accepted.
  • A small processing fee may apply for order cancellations after payment confirmation.

9. Damaged or Defective Products

If your item arrives damaged:

  • Take clear photos or a short video of the product and its packaging.
  • Send these details to [your@email.com] within 48 hours of delivery.
  • We’ll arrange a pickup or provide a return shipping label for replacement or refund.

10. Contact Us

We are always here to help you!
If you have any questions regarding refunds, returns, or cancellations, please contact our support team at:

📧 Email: [your@email.com]
📞 Phone: [your contact number]
🌐 Website: [yourwebsite.com]
📍 Address: [Your Business Address]

11. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our business practices or legal obligations.
All updates will be posted on this page with the revised date mentioned above.